Service & Support Options

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Service & Support Options

Expert, peace-of-mind service for QSC products.

Self-Service Support

Information, tutorials, and how-to's for QSC products.

EOL Rebate Program

QSC is offering a rebate for discontinued product.

PL6-9 Rebate Program

PL6.0 owners: Save $800 when you upgrade to the PowerLight 380!

If you are uncertain that your QSC product is defective, please use one of the many options you have for support:

 

If you are certain that your QSC product IS DEFECTIVE and needs repair, please see below for your service options.

 

US Customers 

For US customers only - you have two options for service:


QSC Authorized Service Centers (local repair)
Find a QSC Authorized Service Center using our Service Center Locator. QSC Service Center Locator
Drop off your QSC product at the service center of your choice. Don't forget to provide a sales receipt for warranty repairs. If you lost or misplaced your receipt, please call us and ask about your warranty information. Drop off at Service Center
Important Notes:  
You do not need to complete the RMA (Return Merchandise Authorization) form for local repair.  
These products can only be repaired at QSC (Factory Service): TouchMix, PLD, CXD, PL380, Powerlight 6 and 9, Q-Sys and other network/digital products.  

 


Factory Service (Shipping to Costa Mesa, CA)
Fill out the Return Merchandise Authorization (RMA) form. The RMA form is required so that we can track your QSC product in our system and link it to you as our customer. Don't forget to write down your OLR number for future reference. QSC RMA Form
If you requested a box for shipping, please wait for the box and packing materials to arrive. To request a box for shipping, make sure the option is checked when you create an RMA. Wait for a shipping box

Ship the QSC product to the following address:

QSC Audio Products, LLC
Technical Services
1675 MacArthur Blvd.
Costa Mesa, CA 92626
RMA#: OLRxxxx

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For Non-Warranty Repairs—if you requested an estimate OR your repair cost is estimated to exceed $200, QSC will contact you with the repair charges after your QSC product has been evaluated by a technician. The technician will begin repair only after you have approved it. Once it is completed, shipping charges will be added to your repair order and a Customer Care Representative will contact you to follow up with payment instructions. 

For Warranty Repairs—your QSC product will be evaluated, repaired, and tested to factory specifications at no charge to you. For all warranty repairs, return shipping charges back to the customer are covered by QSC.

 

 


 

For customers outside the US:

Contact the QSC Distributor in your country.

QSC Worldwide Distributors